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At TruBear, we strive to process orders quickly and efficiently. Please review our cancellation policy below:
Order Cancellation by Customer
- Orders can be cancelled before they are processed or dispatched.
- Once an order has been shipped, it cannot be cancelled.
- To request a cancellation, customers should contact our support team as soon as possible with their order details.
Order Cancellation by TruBear
TruBear reserves the right to cancel any order due to:
- Product unavailability
- Pricing or technical errors
- Incomplete or incorrect customer information
- Suspected fraudulent transactions
In such cases, customers will be notified and any applicable payment received will be refunded.
Refund for Cancelled Orders
- If an order is cancelled before dispatch and payment has already been made, the refund will be processed within 5-7 business days to the original payment method.
- Refund timelines may vary depending on the customer’s bank or payment provider.
Contact Us
For cancellation requests or assistance, please contact us through the details provided on our Contact Us page.