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At TruBear, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.
Returns
- You can return eligible items within 30 days of receiving an order or 7 days for Quick Ship upholstery items.
- Products must be unused, unwashed, undamaged, and returned in their original packaging with all tags intact.
- Returns that do not meet these conditions may not be accepted.
Damaged or Defective Products
- You can return eligible items within 30 days of receiving an order or 7 days for Quick Ship upholstery items.
- Supporting photographs may be required for verification.
- Approved replacement requests will be delivered within 5-7 business days after verification.
Refunds
- Once the returned product is received and inspected, customers will be notified regarding the approval or rejection of the refund.
- Approved refunds will be processed within 5-7 business days to the original payment method.
- Depending on the customer’s bank or payment provider, the refund may take additional time to reflect in the account.
Non-Refundable Charges
- Shipping charges are non-refundable unless the product received is defective, damaged, or incorrect.
Contact Us
To initiate a return or refund request, please contact us at:
Email: support@trubear.in
For any questions regarding returns or refunds, our support team will be happy to assist you.